Booking Policy

These are our terms and conditions for booking your dog an appointment with Canine Design to allow us to utilise our time to its maximum potential. Outlined in this policy governs how you can book with us.

Booking An Appointment

To book an appointment with us, please call 01749 830723 or email us at caninedesignltd@gmail.com with your requirements. Alternatively you can visit us at our salon in Evercreech: The Green Willow, Victoria Square, Evercreech, Somerset, BA4 6JP.

Pricing

Please note, the cost of grooms depends upon your pet’s coat condition and temperament. Prices quoted are ‘from’ and are based on pets who visit the salon regularly and are well-maintained at home between visits.

New Clients

We require a £20 non-refundable deposit for all bookings from new clients. This fee will be deducted from the price of the groom.

Late Arrivals

Please be punctual for your appointment. If you are more than 20 minutes late we may not be able to groom your pet. Our day at the salon is constructed of appointment slots which means if you are late, this encroaches on the slot following on from you. We have a duty to our customers and their pets to run on time.

Cancellation Policy

We require 24 hours notice if you are unable to attend your appointment. Missed appointments with less than 24 hours notice will be charged 50% of the usual fee and future appointments will require pre-payment.